faq

what if I'm not located in NYC, can I just send you my measurements?

because every vintage pair in our archive has a different weight and feel, we are not able to fit to measurements alone. please let us know what city you're in, so we can keep you in mind when planning pop-ups!

so, how do I sign up?

we do customization appointments on weekends, & you can sign up here. If you'd like to be added to our mailing list to stay in the loop of dates, send through a note to our email (oneofonedenim@gmail.com) or slide into our DMs @oneofone.denim.

how much does a pair cost?

we are a custom alterations service, and our pricing menu can be found here. our consulting fee includes the starter block.

what kind of denim do you have?

you name it, we got it. all the washes in the rainbow, at all lengths, shapes, and sizes. we do the hard work of sourcing denim with interesting details, perfect fabric and lots of history. every pair you try on is specifically chosen, washed and inventoried by size & color. we don't discriminate when it comes to providing our customers with the best vintage denim!

what if i'm super tall/small/curvy/petite?

we make the jeans fit you, not the other way around. trust us to make the perfect pair for your beautiful bod!

how long does it take to make a pair?

it absolutely depends on the custom elements you pick, but the typical time is 2 hours. We work with you during your appointment time and 9/10 times can send you out the door with your new jeans same day. visit our process page to learn more!

is one of one environmentally sustainable?

yes! denim is one of the most environmentally harmful fabrics to produce, with a single pair of jeans requiring 2,000 gallons of water. not to mention the use of harmful dyes that create toxic byproduct, polluting our air and water with every new pair created - yikes. the industry has started to pivot in the right direction, but our reuse of vintage denim and made-to-measure model is by far the more eco-friendly option. our custom alteration services also make your butt look its best, so it’s really a win-win for you and Mother Earth.

what payment methods do you accept?

we accept Zelle Quickpay and credit/debit cards via Square. we have deposit system for our appointments, requiring a card to be given at the time of sign up. if you fail to cancel your appointment within 72 hrs / do not show up for any reason, the system will automatically charge $75. automated appointment reminders will be sent in advance.

why do I have to pay a deposit?

since we are an appointment only service, we have a select number of slots available each month, and want to make sure you're fully committed to our services at the time of sign up. this appointment deposit will go directly toward your purchase. failure to cancel or reschedule within 72 hours of appointment start time will result in automatic forfeiture of deposit.

are there any discounts?

we have a great referral program- for every 3 pairs you refer, you get 50% off your next pair. make sure your friends note your name when signing up for their appointment!

do you have a return policy?

as with any alterations service, all sales are final. we work extremely hard to make sure your pair is exactly as you envisioned it with a perfect fit. if you feel you you need something tweaked, we're more than happy to oblige.


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