faq

what if I'm not located in NYC, can I just send you my measurements?

because every vintage pair in our archive has a different weight and feel, we are not able to fit to measurements alone. please let us know what city you're in, so we can keep you in mind when planning pop-ups!

how do I make an appointment?

we do customization events on weekends most months. If you'd like to be added to our mailing list to stay in the loop of dates, send through a note to our email (oneofonedenim@gmail.com) or slide into our DMs @oneofone.denim.

can I bring in my own pair to customize?

at this time, no. we do the hard work of sourcing denim with interesting details, perfect fabric and lots of history. every pair you try on is specifically chosen, washed and inventoried by size & color. if you book an appointment with us, the consulting fee includes the starter block.

how much does a pair cost?

we are a custom alterations service, and our pricing menu can be found here. our consulting fee includes the starter block.

what kind of denim do you have?

you name it, we got it. all the washes in the rainbow, at all lengths, shapes, and sizes. we don't discriminate when it comes to providing our customers with the best vintage denim!

what if i'm super tall/small/curvy/petite?

we make the jeans fit you, not the other way around. trust us to make the perfect pair for your beautiful bod!

how long does it take to make a pair?

it absolutely depends on the custom elements you pick, but the typical time is 1-2 hours. We work with you during your appointment time and 9/10 times can send you out the door with your new jeans same day. visit our process page to learn more!

what payment methods do you accept?

we accept Zelle Quickpay and Visa credit/debit cards. we require a 50% deposit at the time of fitting if you are not taking your pair home same day.

are there any discounts?

we have a great referral program- for every 3 pairs you refer, you get 50% off your next pair. make sure your friends note your name when signing up for their appointment!

do you have a return policy?

as with any alterations service, all sales are final. we work extremely hard to make sure your pair is exactly as you envisioned it with a perfect fit. if you feel you you need something tweaked, we're more than happy to oblige.


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